Privacy Policy

What information we collect

If you contact us via our website, we collect the personal information you choose to provide, such as your name, email address, and the content of your message. This information is used solely to respond to your enquiry.

At this stage, we do not collect clinical or medical information via the website.

How we use your information

We use your information to:

  • respond to enquiries you send to us

  • communicate about education sessions, workshops, or services you have asked about

If you explicitly consent to receive updates from Ona Wellbeing Collective, your contact details may also be used to share relevant news or information. You can withdraw this consent at any time.

If you book any of our services in the future, your contact details may be used to confirm bookings, send reminders, and provide follow-up communication relevant to that service.

How we store your data

Your information is stored securely on password-protected systems. We take reasonable steps to protect personal data from unauthorised access or disclosure.

Data sharing

We do not sell or share your personal data with third-party advertisers.

Data may be shared only where necessary with:

  • Authorised Ona Wellbeing Collective staff

  • Our website hosting provider (for technical and operational purposes only)

  • Payment processors, where applicable

Cookies

Our website uses essential cookies to ensure security, site functionality, and basic navigation. Cookie preferences can be managed via the on-site cookie notice provided by our website platform.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent where consent has been given

  • Request a copy of your data

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Data retention

We retain enquiry-related personal data for up to 12 months following last contact, unless you request deletion sooner.

As clinical services develop, this section will be updated to reflect appropriate medical record retention requirements.

Contact for data requests

To request access, correction, or deletion of your personal data, please contact:
onawellbeingcollective@gmail.com

Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Last updated 25th January 2026